we are happy to welcome you to our clinic. Please visit our website regularly and read the current information carefully.
Dr. Viviano & Team
ADMISSION TO THE PRACTICE
The practice can only be entered by appointment and with FFP2 mask. In acute cases of illness, please follow the procedures listed below. Please follow the instructions of the practice staff.
The language spoken in the practice is exclusively German. The medical assistance staff may be able to assist you in English, Turkish, Albanian and Italian, depending on staffing. Communication in foreign languages can by no means be guaranteed. However, all our doctors are happy to speak German, English and Italian.
For this purpose, please primarily use our online appointment portal:
alternatively write an email at firstname.lastname@example.org
CONTACT BY TELEPHONE
Availability by telephone remains limited. Telephone hours are currently 11:00 to 13:00.
CONTACT BY eMAIL
For general enquiries, please use the following address: email@example.com.
We ask for your understanding: we can currently only read and answer e-mails to a limited extent. Please write primarily in German. E-mails in English are processed and answered more slowly. E-mails in all other languages can unfortunately not be answered.
If you are already registered with us, you can request a certificate of incapacity for work (sick note) by e-mail: firstname.lastname@example.org. Please note that this special regulation only applies in case of a COVID19 illness/suspicion. Please write primarily in German. E-mails in English will be processed and answered more slowly. Emails in all other languages, unfortunately cannot be answered.
REFILLS AND PRESCRIPTIONS
If you are already registered with us, you can also request repeat prescriptions by e-mail. Please write to email@example.com. Please understand that processing may take a few days. Please write primarily in German. E-mails in English will be processed and answered more slowly. E-mails in all other languages, unfortunately, cannot be answered.
ACUTE, NON-INFECTIOUS MEDICAL CONDITIONS
For urgent medical matters with no indication of infectious diseases, please come to the practice between 9:00 and 10:00 without an appointment. Please understand that we can only see a limited number of patients without an appointment each day.
If you have symptoms of infection, please come to the practice after making an appointment online from 17:00 and follow the instructions from the practice staff. We ask for your patience: registration, examination and, if necessary, (PCR) testing of potentially infectious patients are very time-consuming. There can always be delays!